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  • 1. Will I receive a copy of my booking details?

    Yes!, we will email your clear booking confirmation showing all your details to you via email including any payment records, invoices and receipts, please check your junk/spam folder if you can't find this in your inbox straight away.

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  • 2. What are the forms of payment?

    Credit/Debit Cards via the website and Bank Transfer. Unfortunately, we don't accept cash.

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  • 3. How far in advance should I book?

    We recommend to book as early as possible but, we may have availability for last minutes bookings. Please note that the price given within the quote is for a limited time only and if you decide to book after the quote is expired we can't guarantee that you will have the same price.

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  • 4. If needed, would you be able to work extra hours?

    Yes, there is an additional overtime fee per hour shown within the quotes.

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  • 5. Can you hold my date without a deposit?

    Unfortunately, I can't hold the date. It is first come, first serve basis.

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  • 6. What happens if I need to cancel your service?

    If you cancel your booking you will lose your deposit. You have 14 days cooling-off period after the deposit is paid and if you decide to cancel within the 14 days we will refund your deposit back. Please note: for last-minute bookings where you book in less than 15 days before the wedding we require the full amount to be paid and if you decide to cancel we reserve the rights to refund only half of the total amount paid.

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  • 7. Do you have public liability insurance?

    Yes, we have liability insurance. Most wedding venues require proof of insurance from the videographers when arrived on site so we can provide them with a copy of our liability insurance which covers claims up to £5, 000, 000. We can send proof of insurance.

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  • 8. Do we keep the copyrights of the videos?

    Being wedding videographers, we can confirm that it is a standard practice to own the rights to the videos because of the intellectual work involved. You have the rights over the videos for personal and public use as long as this is for non-profit purposes. We might use the highlights video or some of the bits in our portfolio section including social channels. Your long film is private peace and won't be published publicly at all.

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  • 9. Are you able to travel?

    Yes, every package has free mileage included. Please check the package we sent to you otherwise request a quote. You can check our starting point - Rochester ME1 Kent.  We are more than happy to travel abroad too.

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  • 10. What happens if my videographer becomes unavailable on the day?

    Don't worry! - In the very rare event of your wedding videographer becoming unavailable, we have a videographer on standby to cover at short notice which can capture the wedding without any differences in regards to the style. In case this happens you will receive the same style capturing and video edited films as shown in our portfolio.

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  • 11. Can we set up face-to-face meeting before the wedding?

    Yes, you are welcome to come to my studio. Otherwise, we can set up a video meeting or phone call. Whatever is convenient for you.

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  • 12. How much notice do you require if we want extra hour/s coverage?

    You can add the extra hours no more than 15 days before the wedding date.

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  • 13. Is recording the bride and groom's preparations included in the price?

    In most cases, yes. We can cover both preparations if the bride & groom are close enough to one another. Also, consider your package as the Standard package has no morning preparation. If you need 100% coverage of the bride & groom preparations at different locations, you can book a second videographer (price is given in the packages). Of course, if there is just one videographer, there is no way to be in two locations simultaneously, but it all depends on the logistic.

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  • 14. Do you do backup/archive of the videos?

    For peace of mind, we do a backup of all finalised videos and store them in secured data servers. In case you lost your films in future you can contact us and we can send you another copy of your films at an additional cost. Please contact us for more information.

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  • 15. What is the difference between highlights and documentary film?

    While the highlights film is a modern, dynamic and very creative overview of your day, it can't bring back the full experience of the wedding. All our couples appreciate when we deliver the documentary films as they include ceremony, speeches, first dance, cutting the cake and many other things happening during the day. This content is more valuable after 20 years of your wedding.

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  • 16. Can I choose the music?

    Unfortunately not always, you can choose the music.  We always want to make sure that your selected songs match the flow of the video edit and we have the right to use them.

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  • 17. Will you need to visit venues beforehand?

    We don't need to visit the venue beforehand and from our practice, this won't be a problem and can not reflect on the quality of our services. Of course, if there is a big production with three to four videographers involved on the day we strongly advise the clients that viewing and pre-planning is a "must do".

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  • 18. How you deliver the videos?

    We deliver the videos online. After they are ready, you will have a private link to download them from our cloud storage. You also can order the hard copy at an additional cost. For more information and price, send us an email.

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  • 19. Do you cover more than one wedding per day?

    Unfortunately, not anymore.

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  • 20. Will you capture getting ready scenes or will you start from the ceremony?

    This depends on the package you have booked. You can request a quote here.

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  • 21. How can I contact you when the office is closed?

    You should have our mobile number within the booking confirmation email which we answer all the time for emergencies etc. Of course, you can contact us via email or the contact form provided in the website and we will get back to you asap. We keep our phones and emails away from the internet because of all spammy emails and cold callings.

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  • 22. What time will my videographer arrive for set up?

    Generally, we say 2 hours before the ceremony if you need bridal preparation included. Otherwise, 30 - 40 mins before the ceremony. However, the timing is confirmed with you in advance.

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  • 23. What is Multicam setup?

    Producing highlights video with up to four cameras is not required but we strongly use this method to record the ceremony, speeches & first dance. One of the common parts of the long documentary-style film is a full ceremony, toasts, first dances and speeches (according to the coverage you need).

    So, while watching your ceremony video, it will have the appearance and quality of a high-end production with up to four cameras filming at the same time.
    Better view of emotions, reactions and everything happening from different angles. Due to the privacy of these type of films you typically can't find them online. To demonstrate the idea please play the 28 seconds video example of the ceremony with a multi-cam setup. Otherwise, you can request a full video examples and we are happy to give you limited time acces.

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  • 24. What do you mean by quality audio?

    We use professional microphones and external recorders for any situation during the day. As a result, the sound is much better than the camera microphones and will bring a better experience.
    Please watch the short audio sample below from poor vs professional audio quality.

    Frequently Asked Questions 1
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  • 25. What is the dresscode of the videographers?

    We dress comfortable and smart as you can expect for a wedding.

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  • 26. How you interact with people on the day?

    We remain as discreet as possible throughout the day.

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  • 27. Do you have back-up equipment on the day in case something goes wrong?

    Yes, back-up gear is carried at all times just to be on the safe side.

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  • 28. What means "more creative shots" in the cinematic pack?

    This type of shots requires a different approach by us than the standard shooting with monopod or tripod. We use different gear and techniques to achieve the look from Hollywood films. To understand better please watch the showreel example of what kind of footage can be included within your wedding films.

    The video below will show you an example of two weddings at the same venue, same car, same light and composition so that you can see the impact of both approaches.

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  • 29. Can you show me an examples of best wishes?

    Yes, sure.

    Please see very short snippets from different weddings. These are very short clips just to get the idea.

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  • 30. How you use the lighting equipment?

    Depending on the package, but generally speaking, we use lights only during the first dance. We don't want to brighten the dance floor but shape the light to make the shots more cinematic.

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  • 31. What kind of gear do you use?

    We have the latest professional dslr/mirrorless 4k cinema cameras, stage lights, crane, gimbals/stabilisers, lav/boom microphones and many more.

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