Can you hold my date without a deposit?
Unfortunately, I can't hold the date. It is first come, first serve basis.
Do we keep the copyrights of the videos?
Being wedding videographers, we can confirm that it is a standard practice to own the rights to the videos because of the intellectual work involved. You have the rights over…
How much notice do you require if we want extra hour/s coverage?
You can add the extra hours no more than 15 days before the wedding date.
Can we set up face-to-face meeting before the wedding?
Yes, you are welcome to come to my studio. Otherwise, we can set up a video meeting or phone call. Whatever is convenient for you.
What are the forms of payment?
Credit/Debit Cards via the website and Bank Transfer. Unfortunately, we don't accept cash.
If needed, would you be able to work extra hours?
Yes, there is an additional overtime fee per hour shown within the quotes.
Are you able to travel?
Yes, every package has free mileage included. Please check the package we sent to you otherwise request a quote. You can check our starting point - Rochester ME1 Kent. We…
How far in advance should I book?
We recommend to book as early as possible but, we may have availability for last minutes bookings. Please note that the price given within the quote is for a limited…
Do you have public liability insurance?
Yes, we have liability insurance. Most wedding venues require proof of insurance from the videographers when arrived on site so we can provide them with a copy of our liability…
What happens if I need to cancel your service?
If you cancel your booking you will lose your deposit. You have 14 days cooling-off period after the deposit is paid and if you decide to cancel within the 14…
What happens if my videographer becomes unavailable on the day?
Don't worry! - In the very rare event of your wedding videographer becoming unavailable, we have a videographer on standby to cover at short notice which can capture the wedding…